Hotel Jardim

What a SCAM! It couldn't be worse. We paid extra for a bigger room with a great view of the city and all we could see was a huge building just across the street. The hotel is nowhere near the city centre, but the ad said you had nice views outside of the window. The room was standard, almost small, it was nowhere near as big as the booking described. When I went to talk to the staff, the person at the desk laughed at me, said that I do have views. I took a picture of said views and went back downstairs with the description of the room opened on my phone. First, the guy said that he did not understand the description, then he took my phone and started googling words... and then he laughed at me again and said: "the building is part of the city, so there goes the view of the city from your room". He added that there weren't bigger rooms, I showed him the pictures of the room in the booking page. His solution was "I will talk to the booking company because I don't know anything about that". Those pictures are also on a poster inside the elevator... I advised they should change the descriptions of their rooms and update the pictures, because he was saying it was Booking.com's fault but the rooms were of that hotel... I asked for a solution since the price for the room we got, as per the description and images of the booking page, did not match the room they gave us, which was available to book at a lower prize on the same website. So since they were not giving us the room they promised, they over-charged us. But the man said no, sorry and just walked away. I asked for the manager, "he was not there". Then we had trouble with the fridge and the answer was "it's something the hotel provides but you don't pay for, if it doesn't work, bad luck". Same thing the next morning. wanted to talk to the manager but we were told there was nobody else there. I had to insist when asking for the complaint book, since the woman at the desk that morning was saying that "her college told her he solved it yesterday" when he solved nothing, and she just trying to avoid me every time I asked her for it.

Hotel, rooms and bathroom were very clean. Bed mattress was firm enough and comfortable. Slept there in a not hot night hence didn't need air conditioning but kept window slightly opened and we were not disturbed by any noise (Sunday night). Bath shower water temperature and pressure good. Had to unplug bedside lamp to charge phone. We did not pay to have breakfast there but had it in a local super fresh patisserie 3 min walking distance. Hotel is out of the hustle bustle and noise of the city centre but only 10 min walking distance from it!